Tide
Finance

Payments

Open Finance → Payments for a payments and revenue overview. The page shows what customers still owe, what you collected, recent payment activity, and a searchable payment history.

What you can do on Payments

Payments is a monitoring and lookup surface. Use it to check receivables, scan recent activity, and find a specific payment by customer, address, check number, or date range.

  • Review outstanding and overdue balances, monthly recurring revenue, and collections this month

  • Inspect accounts receivable aging across current and past-due buckets

  • Browse the latest payments or search the full payment history

  • Open the related invoice from a lookup result when the payment is tied to one

Creating invoices happens on Invoices. Recording payments and charging cards can be done here on Payments, or from an invoice.

Record a payment

Use Record payment to log money already received that isn't attached to an invoice, such as a cheque, cash, or bank transfer. Choose the customer, property, payment method, date, and an optional reference and note. If the customer has open invoices, choose Pay open invoices to apply the payment to them oldest-first (any remainder becomes credit) or Hold as credit to keep it as account credit.

Take a payment

Use Take payment to charge a customer's card on file through Stripe. This is available when the customer has a saved payment method. The charge is processed immediately and appears in the payment history.

Summary cards

Four cards at the top summarize current revenue and receivables.

  • Outstanding — Total still due across open invoices (Sent, Viewed, Partial, Processing, and Overdue), with the invoice count

  • Overdue — Total past due across Sent, Viewed, Partial, and Overdue invoices, with the overdue count

  • MRR — Monthly recurring revenue from active plans on active customers

  • Collected this month — Completed payments processed since the start of the current month, shown against the MRR target

Accounts receivable aging

The aging bar breaks open balances into buckets so you can see how long money has been outstanding.

  • Current — Not yet due

  • 1–30 days

  • 31–60 days

  • 61–90 days

  • 90+ days

When the aging total is zero, the section shows No outstanding invoices.

Recent payments

When you are not searching, the page lists recent payments with customer name, invoice number, payment method, amount, and a relative processed time.

Payment methods appear as Card, ACH, Cash, Check, or Other. If no payments have been recorded yet, the section shows No payments yet.

Payment lookup

Enter search text or a date range to switch the section to Payment lookup. Search matches customer, service address, billing address, or check number. Date filters limit results to payments in the selected window.

Lookup results use columns for Date, Customer, Method, Reference, Amount, and Invoice. Select an invoice number to open that invoice. When a payment is not tied to an invoice, the Invoice column shows Account credit instead of a link.

If nothing matches, the table reports that no payments match your search.

How payments relate to invoices

Most payments point back to a single invoice. From lookup results you can open that invoice to see line items, full payment history, and collection actions such as record payment, make payment, or apply credit.

A payment labeled Account credit is money on the customer or property that is not applied to one invoice row in this list. Apply available property credit from the invoice detail page when you want it to reduce a specific balance.

Stripe readiness

When your Stripe account is not ready, Payments shows Stripe account not ready and points you to Settings to finish setup so you can generate and send invoices. Completing Stripe Connect is required for online card and bank payments; offline methods you record manually still appear in payment history after you log them on an invoice. See Setting up billing.

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